BEAUTIFUL INTERIORS | QUALITY FURNISHINGS | OUTSTANDING EXPERIENCE | ENDURING VALUE
We stand behind the quality of everything we sell. Your satisfaction with our products and services is our top priority.
Blaisdell’s will send a quote for each order. Upon receipt, please check the quote for accuracy. It is the customer’s responsibility to contact Blaisdell’s immediately regarding any discrepancies or variances from the original order. All orders are placed into production upon your acceptance of the quote by Blaisdell’s.
We anticipate that our designs and pricing will be accepted by you and as a result our space planning fees will be waived. In the event we are not the provider of your project we may at our discretion charge you for design plans at a rate of $85.00 per hour. These plans will be proprietary to Blaisdell’s and are not to be used for bidding purposes unless design fees are paid; at such time, the customer will own the plans. Not all projects will require space planning and installation plans.
We require either a purchase order and/or signed quote form as indication of order placement and our approval to proceed with our purchasing process.
All orders of custom and special-order furniture are considered firm and cannot be cancelled except by written consent from the manufacturers. We reserve the right to assess a cancellation fee on any approved cancellations.
All custom and special-order furniture orders exceeding $5000.00 require a minimum 50% deposit for customers with credit terms with Blaisdell’s, before your order can be placed. The remaining balance is due Net 30 of the invoice date. Some exceptions may apply but we will inform you of any payment terms in advance of your order being placed.
SALES AND USE TAXES
In jurisdictions where Blaisdell’s has an established sales & use tax registration, Blaisdell’s will charge any applicable taxes on all orders per the rate and requirements of the local jurisdiction. A verifiable and applicable tax exemption or resale certificate is required by the receiving customer if the customer claims exemption from sales tax on any orders. Exemption or resale certificates must be received prior to the order being invoiced for taxes to be excluded. In jurisdictions where Blaisdell’s does not have a sales & use tax registration and therefore does not collect sales tax, the customer is responsible for collecting and remitting all applicable sales and use taxes directly to its taxing authority.
All products sold by Blaisdell’s will assume the manufacturer’s stated warranty. Manufacturer warranty information is available through your Blaisdell’s representative.
RETURNS AND EXCHANGES
Please inspect your purchase immediately upon delivery. If there is a problem with your order, contact our Customer Service team at 510.483.3600 within 24 hours of receipt. You may also contact us via e-mail at firstname.lastname@example.org. If you receive a damaged, defective, or incorrect item, we will work with you to make things right.
Please be aware that furniture is susceptible to damage during transit. We take great care to pack and deliver your orders so that they will arrive safely. Please be sure to retain the original packing materials, original receipt and all merchandise tags for any item that you wish to return to us.
Returns of stock items must be received in original condition within 30 days. Credit card orders will receive refunds in the form of a credit back to the original method of payment. Check and cash payments will be returned via a refund check or credit to your business account.
We do not accept any returns or exchanges on custom and special-order furniture. We cannot return furniture that has been assembled or is not in the original manufacturer packaging.
We encourage you to thoroughly examine all items upon receipt.
Returns will not be accepted without a Return Authorization Number that can be attained by contacting our Customer Service team at 510.483.3600. You may also contact us via email at email@example.com.
SHIPPING & DAMAGES
At the time of delivery or installation of your order the delivery/installation manifest is signed, which tells us that your order has been received in good condition any therefore damage claims will be denied. We strongly suggest you inspect the merchandise before the manifest is signed.
If there is damage or discrepancy on your order, the customer should file a claim immediately with the Blaisdell’s representative. We will repair/replace to your satisfaction. Any damage claims must be reported within the first 24 hours of delivery/installation. Merchandise will not be picked up if it is not in its original packaging.
Assembly may be required for your purchase. An adjustment and performance check should be done upon receipt of merchandise. If you find the merchandise defective after 3 business days, we will not be able to accept return.
DELAYED DELIVERY SERVICE
If there is a specific time period when you may not be able to accept delivery, please let us know when you place your order. Items stored for more than 30 days will be subject to a storage fee.
We thank you for the opportunity to assist you with your furniture project.
474 Roland Way
Oakland, CA 94621